PRIVACY POLICY

At Reforged Physiotherapy, your privacy and the protection of your personal information is our priority. This policy explains how we collect, use, and store your data when you use our in-person physiotherapy services or digital membership, Reforged Online+.

Information We Collect

We may collect the following information:

  • Personal details: Name, date of birth, contact information.

  • Health information: Medical history, injuries, current conditions, treatment notes.

  • Payment information: Credit/debit card or billing details (processed securely).

  • Digital usage: Membership login details, subscription history, website activity.

We collect and store clinical information using Cliniko, a secure practice management system. Cliniko is GDPR-compliant and stores data on secure UK/EU servers.

How We Use Your Information

We use your information to:

  • Deliver physiotherapy treatments and manage appointments.

  • Provide personalised training, rehab programs, and digital membership content.

  • Process payments and subscriptions.

  • Communicate about appointments, updates, or relevant offers.

  • Comply with legal and professional obligations.

How We Share Your Information

We do not sell your personal information. Information may be shared with:

  • Cliniko, for appointment and medical record management.

  • Payment processors, to handle billing securely.

  • Professional advisors or legal authorities, only if legally required.

All third-party providers are GDPR-compliant and use your data only for the purpose of providing their services.

Data Security

We take your data security seriously. Measures include:

  • Secure storage in Cliniko’s encrypted systems.

  • Password-protected access for staff.

  • Regular data backups.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate information.

  • Request deletion of your data (where legally permissible).

  • Withdraw consent for processing your data.

Requests can be sent to: [Insert Email].

Cookies and Website Data

Our website may use cookies to enhance user experience and monitor website usage. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though some features may not function correctly.

Children Under 16

Our services are not intended for children under 16. We do not collect personal information from minors.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact

For any questions or concerns regarding your privacy, please contact us.